Guidance through training on Excellent Service for Apartment Manager at The Reiz Condo - Medan

Abstract

SUMMARY   Excellent service is concern for apartment residents by providing the best service to facilitate the ease of fulfilling needs and realizing satisfaction so that they are always comfortable with the chosen residence. The importance of excellent service to apartment residents is also a strategy in maintaining the sustainability of the company. When a business is able to provide very friendly service and pamper consumers, it will be imprinted in their minds and can make them loyal consumers.   Excellent service must be supported by reliable quality human resources so that training on excellent service is needed where this training will affect the quality of service and be able to provide added value and be able to change ordinary service into a pleasant experience, and changes occur with the existence of differentiators and unique identities in the service sector against fellow competitors in the same field.   Community Service (PKM) this time sees the need to take part in training on Service Excellent with the target being Supervisor and Manager level employees, because they are the strategic determinants of achieving service goals that are in accordance with recommended expectations. The implementation method is in the form of lectures, discussions, questions and answers which can later be implemented in the activities of each section.